LNY FAQS

1) Do you ship??

- Yes I do! Only the items labeled as "FOR SHIPPING" will be available for shipping. Please make a separate order if you plan on order for both shipping and pick up.

- When choosing a shipping option, please be mindful of your shipping destination and select one that will have your package arrive within 1-3 days. For example: NEW YORK or other EAST COAST locations should definitely choose 2nd Day Air. 

2) How long do the Pineapple Cakes and Cookies last and how should they be stored?

- My Pineapple Cakes are good for up to 2 weeks.                                              - Matcha, Almond, and Black Sesame Cookies are good for up to 2-3 weeks.    - Lotus Seed Candy is good for about 1-2 months

- These estimates are highly based on proper storage. Please store contents in a dry, cool area.

 

3) How do I pick up?

- Pick up location will be at Van's Bakery: 1824 Tully Rd. San Jose, CA 95122

- Pick up times will be from 11:00am - 5:00pm for all pick up days. Should you need to pick up earlier or later, message me and I'll see if I can accommodate. 

- Please carefully choose your pick up date while adding each of your items.

- When picking up, have your name and order number ready and wait for an available employee to assist you. 

 4) What are you Cancellation/Refund Policies?

- Cancellations and Refunds accommodations are as follows:

• 100% refund if requested at least 7 days prior to your Pick Up/Shipping Date*
• 75% refund if requested within 7 days of your Pick Up/Shipping Date*
• 50% refund if requested within 72 hours of your Pick Up/Shipping Date*
• 0% Refund if requested within 24 hours or after your Pick Up/Shipping Date*